At Custom X Packaging, we are committed to delivering your custom packaging orders safely and on time. Please read our Shipping Policy carefully to understand how we handle order processing, shipping methods, delivery timelines, and costs.
Order Processing Time
- All orders are custom-made and require a production time of 7-10 business days before shipment.
- During peak seasons or large volume orders, processing time may extend to 10-14 business days.
- We notify customers promptly if any delays occur.
Shipping Destinations
- We ship worldwide, including key markets such as USA, UAE, Africa, and Europe.
- We work with reliable international couriers to ensure safe and timely delivery.
- Some remote areas may have longer delivery times; customers will be notified if this applies.
Shipping Methods & Carriers
- We use trusted shipping partners such as DHL, FedEx, UPS, and local postal services depending on destination and order size.
- Shipping options include standard, express, and expedited services.
- Customers can choose their preferred shipping method.
Shipping Costs
- Shipping fees are calculated based on order weight, dimensions, destination, and chosen shipping method.
- We offer free worldwide delivery on orders above a certain minimum (please contact us for details).
Order Tracking
- Once your order ships, you will receive a tracking number via email or WhatsApp.
- You can use this tracking number to monitor your shipment’s status directly on the courier’s website.
- If you have questions about your shipment, contact our support team anytime.
Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| USA | 7–14 business days | 3–7 business days |
| UAE | 3–7 business days | 1–3 business days |
| Africa | 10–20 business days | 7–14 business days |
| Europe | 7–14 business days | 3–7 business days |
Note: Delivery times may vary due to customs clearance, holidays, or unforeseen circumstances.
Urgent Production & Expedited Shipping
- Urgent production reduces production time from 5–7 business days to 2–3 business days.
- This service includes additional fees for priority handling and extra resources.
- When combined with expedited shipping, total delivery time can be significantly reduced.
- Contact us before ordering to confirm availability and additional costs.
We are committed to providing flexible solutions to meet your timeline without compromising on quality.
Shipping Delays
- Delays may occur due to weather, customs, or courier-related issues.
- We will inform you promptly of any significant delays.
- If your shipment is lost or severely delayed, contact us for assistance.
Shipping Address
- Please ensure your shipping address is accurate and complete to avoid issues.
- We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
- Address changes cannot be made after the order has shipped.
Contact Us
For any questions or concerns about your shipment, feel free to reach out:
Phone: +1 888 575 7136
WhatsApp: +1 (443) 800 1315
Email: support@customxpackaging.com